ＹＬ公司绩效管理体系设计研究

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ＹＬ公司绩效管理体系设计研究

摘要

市场竞争日趋激烈的今天，如何有效提升核心竞争力，成为企业亟需解决的

问题。绩效管理作为一个将公司战略、资源、业务和行动有机结合的完整的管理体

系，具有促进组织和个人绩效的提升，优化业务流程，保证组织战略目标的实现

等三方面的作用。一套适宜的有效的绩效管理体系，将能保障企业核心竞争力的提

升。

近年来，YL 公司业务不断拓展，其原有的绩效管理存在着与公司的发展目标

相脱节、指标设计不够合理和缺乏有效的沟通等诸多问题，已制约了公司的进一步

发展。本文希望通过对其绩效管理现状的分析研究，运用关键绩效指标等绩效管理

方法对 YL 公司的绩效管理体系进行设计，帮助公司激活员工的积极性，提高人力

资源管理效率，实现可持续发展。

本文简要地介绍了绩效管理理论，分析了 YL 公司绩效管理中存在的问题和不

足，就 YL 公司绩效管理体系设计的总体思路和方案实施提出了具体意见。全文共

分五个部分，其中第一章简要阐述了研究的背景、目的和意义，说明了本文的研究

思路和方法；第二章对绩效管理的概念、职能、体系和方法作了简要的介绍，并回

顾了绩效管理理论的发展历程；第三章重点分析了 YL 公司绩效管理中存在的问题；

第四章介绍了对 YL 公司绩效管理体系设计的原则和思路、关键绩效指标和绩效管

理过程的设计；第五章就 YL 公司绩效管理方案实施计划和实施保障提出了建议。

关键词：人力资源管理；绩效管理；绩效管理体系

The Research on Design of YL Company's

Performance Management System

ABSTRACT

In the days with the increasingly fierce competition in the market, how to

enhance the core competitiveness of the enterprise effectively becomes an urgent

problem which needs to be solved. As a complete management system which

combines the company’s strategy, resources, business and action together,

Performance Management has three aspects on the promotion of organizations and

individuals to enhance performance, the optimization of the business processes and

the assurance of the organization’s strategic objectives. A set of appropriate and

effective Performance Management system will be able to protect the enterprise to

improve its core competitiveness.

In recent years YL Company’s business has expanded continuously, the original

Performance Management has restricted the company’s further development for

many reasons, such as out of touch with the company ’s development goals,

unreasonable index design, lack of effective communication and so on. This paper

hopes to use the key performance indicators and other Performance Management

methods to redesign the YL Company’s Performance Management system through

the analysis and research on its Performance Management status, and then hopes to

help the company to activate the enthusiasm of the staff, improve the efficiency of

Human Resource Management and achieve sustainable development.

This paper describes the Performance Management theory briefly and then

analysis the YL Company’s problems and deficiencies in its Performance

Management, finally puts forward specific comments on the overall Performance

Management system design and program implementation ideas. The full-text is

divided into five parts, the first chapter briefly describes the background, purpose,

meaning, the ideas and methods of the study; the second chapter first gives a brief

introduction of the Performance Management’s concepts, functions, systems and

methods, then gives a recalling to the development of the theory of the Performance

Management process; the third chapter focuses on the analysis of the problems

within the YL Company’s Performance Management; the fourth chapter introduces

the principles, ideas, key performance indicators and the process design of the

Performance Management of the YL Company’s Performance Management system

design. The last chapter gives recommendations on the implementation plan and the

implement security of the YL Company’s Performance Management solutions.

Key words: human resource management ；performance management；

performance management system

目 录
第一章 绪 论..........................................................................................................................1
1 研究现状简述............................................................................................................................1
2 研究的目的和意义....................................................................................................................2
3 研究内容和方法........................................................................................................................3
3.1 研究内容.......................................................................................................................3
3.2 研究方法.......................................................................................................................3
第二章 绩效管理理论概述.................................................................................................4
1 绩效管理的概述........................................................................................................................4
1.1 绩效管理的概念...........................................................................................................4
1.2 绩效管理的职能...........................................................................................................4
1.3 绩效管理的体系...........................................................................................................5
2 绩效管理理论的发展...............................................................................................................5
3 绩效管理的方法简介...............................................................................................................6
3.1 360 度考核法简介.......................................................................................................6
3.2 平衡计分卡(BSC)简介................................................................................................7
3.3 关键绩效指标简介......................................................................................................7
3.4 行为锚定等级评价法简介..........................................................................................8
3.5 图尺度考核法简介......................................................................................................8
3.6 负绩效考核法简介......................................................................................................8
第三章 YL 公司绩效管理现状分析...................................................................................10
1 YL 公司简介.............................................................................................................................10
1.1 总体状况.....................................................................................................................10
1.2 组织结构.....................................................................................................................10
1.3 人力资源结构.............................................................................................................10
2 YL 公司绩效管理现状............................................................................................................12
2.1 管理沿革.....................................................................................................................12
2.2 管理办法.....................................................................................................................12
3 YL 公司绩效管理存在的问题................................................................................................12
3.1 绩效管理与公司的发展目标相脱节.......................................................................12
3.2 绩效管理指标设置不够合理...................................................................................13
3.3 绩效管理制度不够健全............................................................................................13
3.4 绩效管理没有有效的沟通机制...............................................................................13
3.5 绩效管理没有实现闭环效应...................................................................................13
第四章 YL 公司绩效管理体系设计...................................................................................14
1 绩效管理体系设计的原则及思路........................................................................................14
1.1 绩效管理体系设计的原则.......................................................................................14
1.2 绩效管理体系设计的思路.......................................................................................14
2 关键绩效指标的设计.............................................................................................................15
2.1 关键绩效指标设计的原则和方法...........................................................................15
2.2 关键绩效指标设计的步骤.......................................................................................18
2.3 关键绩效指标设计的结果.......................................................................................21
3 绩效管理过程的设计.............................................................................................................27
1

4.3.1 绩效计划的设计........................................................................................................27
4.3.2 绩效过程管理的设计................................................................................................29
4.3.3 绩效考核的设计........................................................................................................31
4.3.4 绩效反馈的设计........................................................................................................34
第五章 YL 公司绩效管理体系实施...................................................................................38
5.1 绩效管理方案实施计划.........................................................................................................38
5.1.1 组织发动阶段.............................................................................................................38
5.1.2 计划制定阶段.............................................................................................................38
5.1.3 绩效管理阶段.............................................................................................................38
5.2 绩效管理方案实施保障.........................................................................................................39
5.2.1 组织制度建设.............................................................................................................39
5.2.2 绩效管理培训.............................................................................................................39
附件：YL 公司员工问卷调查表........................................................................................40
结束语..................................................................................................................................42
参考文献..............................................................................................................................43
特别声明..............................................................................................................................45
2

插图清单

图3–1 YL 公司组织结构图............................................................................10

图3–2 YL 公司岗位分布图............................................................................11

图4–1 YL 公司关键绩效指标维度分布图...................................................19

图5–1 公司绩效管理体系改进流程图（PDCA）......................................38

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摘要：

ＹＬ公司绩效管理体系设计研究摘要市场竞争日趋激烈的今天，如何有效提升核心竞争力，成为企业亟需解决的问题。绩效管理作为一个将公司战略、资源、业务和行动有机结合的完整的管理体系，具有促进组织和个人绩效的提升，优化业务流程，保证组织战略目标的实现等三方面的作用。一套适宜的有效的绩效管理体系，将能保障企业核心竞争力的提升。近年来，YL公司业务不断拓展，其原有的绩效管理存在着与公司的发展目标相脱节、指标设计不够合理和缺乏有效的沟通等诸多问题，已制约了公司的进一步发展。本文希望通过对其绩效管理现状的分析研究，运用关键绩效指标等绩效管理方法对YL公司的绩效管理体系进行设计，帮助公司激活员工的积极性，提高人力...

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